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Help Center

Answers to FAQs to get the most out of your Spalding TF DNA Smart Basketball and Membership.

How Do I Activate My Membership?

Your purchase includes a prepaid annual Spalding TF DNA membership. A scratch off card is attached to the inside of the ball’s shipping box. To activate your prepaid membership, simply follow the following steps:. Scratch the card and reveal the uniq

How Do I Connect My Smart Basketball?

Open the Spalding TF DNA Basketball App and login.  Choose your shooting mode and then hold the ball with both hands with the “Spalding” logo facing upward and toss it in front of you with maximum backspin.  The ball will appear on your screen.  Tap

Can the Spalding TF DNA Basketball Be Used Indoors?

The Spalding TF DNA basketball will work both indoors or outdoors on any regulation hoop that has a net.  The ball has a durable, water-resistant polyurethane cover that will maintain its playability on rough outdoor surfaces while remaining suitable

What Size Basketball Should I Order?

A Size 6 (28.5”) basketball is recommended for female players of all ages and for male players age 12 and under. A Size 7 (29.5”) basketball is recommended for male players over the age of 12.

I have 2 kids. Does Each One Need Their Own Ball?

No, Spalding TF DNA members can share a ball.  Members can connect to any TF DNA ball in a shooting session and their shooting data will be captured in the Spalding TF DNA Basketball App. To get the most out of the Spalding TF DNA basketball analytic

Can I Shoot With More Than One Ball in a Session?

Yes, a single shooter can connect multiple balls to the Spalding TF DNA Basketball App during a shooting session.  Simply spin the first ball and, once it connects, spin the next ball and wait for it to connect.  Continue this process to connect each

Do I Need a Membership to Use the Ball?

Yes.  The Spalding TF DNA app is free to download, but you must pay an annual membership fee to access your personalized shooting data.

Why can’t I enter my birthdate in my profile?

The Children's Online Privacy Protection Act (COPPA) requires parental consent for the collection of personal data of any Member under the age of 13.  The Spalding TF DNA App will not allow you to enter the birthdate of a member under the age of 13 u

Can I transfer my membership to a different email address?

Yes. To transfer the membership to another email address, open the Spalding TF DNA app and tap Profile and then tap Account. On the Account screen, tap Email, and you will be prompted to enter a new email address. Enter and confirm the new email addr