Help Center
Answers to FAQs to get the most out of your Spalding TF DNA Smart Basketball and Membership.
App Says No Subscription Found?
After activation, log in to the Spalding TF DNA app using the same email address you entered after scanning the QR code. This email is linked to your membership and you should first login with it. After you have logged in you can change the email fro
Membership Activation
Your purchase includes a prepaid annual Spalding TF DNA membership. A scratch off card is attached to the inside of the ball’s shipping box. To activate your prepaid membership, simply follow the following steps:. Scratch the card and reveal the uniq
QR Code Damaged or Missing?
To activate your membership, please follow these steps:. 1. Find your QR code card. 2. Scratch off the silver area on the back of the card using a coin to reveal the 4-digit PIN code. 3. Enter the codes (including the PIN) on this page: https://spald
Connect Smart Basketball
From the Shoot Now page on the Spalding TF DNA app you'll have the options to select Shootaround, Free throws, etc. Once you've made your selection, you'll be prompted to "Connect your ball to start the session." This is done by spinning the ball agg
Transferring Membership to a Different Email Address
Yes. To transfer the membership to another email address, open the Spalding TF DNA app and tap Profile and then tap Account. On the Account screen, tap Email, and you will be prompted to enter a new email address. Enter and confirm the new email addr
Why can’t I enter my birthdate in my profile?
The Children's Online Privacy Protection Act (COPPA) requires parental consent for the collection of personal data of any Member under the age of 13. The Spalding TF DNA App will not allow you to enter the birthdate of a member under the age of 13 un
I have 2 kids. Does Each One Need Their Own Ball?
Spalding TF DNA members can use the same TF DNA ball alternately. However, each shooter should have their own personal Spalding TF DNA membership and account. Members can connect to any TF DNA ball, and the shooting data will be captured to the accou
Can I Shoot With More Than One Ball in a Session?
Yes, a single shooter can connect multiple balls to the Spalding TF DNA Basketball App during a shooting session. Simply spin the first ball and, once it connects, spin the next ball and wait for it to connect. Continue this process to connect each
Do I Need a Membership to Use the Ball?
Yes. The Spalding TF DNA app is free to download, but you must pay an annual membership fee to access your personalized shooting data.
Can the Spalding TF DNA Basketball Be Used Indoors?
The Spalding TF DNA basketball will work both indoors or outdoors on any regulation hoop that has a net. The ball has a durable, water-resistant polyurethane cover that will maintain its playability on rough outdoor surfaces while remaining suitable
What Size Basketball Should I Order?
A Size 6 (28.5”) basketball is recommended for female players of all ages and for male players age 12 and under. A Size 7 (29.5”) basketball is recommended for male players over the age of 12.
How to Set or Reset Your Password
Setting a password for your Spalding TF DNA account makes it easier to log in when accessing the app on multiple devices. Open a web browser. Go to the password reset page:https://siqbasketball.com/pages/reset-password. Enter the email address associ