App Says No Subscription Found?Updated 16 days ago
If you've already activated your membership but the Spalding TF DNA app says "No subscription found" or your subscription is not showing, don't worry, this is usually caused by logging into the app with a different email address than the one used during activation.
Step 1: Make sure you completed the activation
First, confirm that you completed the full activation process by:
Scanning the QR code included with your basketball.
Completing the $0 activation checkout after scanning the QR code.
If you did not complete the $0 checkout, your membership has not been activated yet.
Step 2: Log in with the correct email address
If you completed the activation but the app still doesn't show your subscription, you're most likely signed in with the wrong email address.
Please log in to the Spalding TF DNA app using the same email address you entered during the activation process.
If you're not sure which email you used:
Try signing in with your other email addresses.
If you used Sign in with Apple during activation, try that option as well.
Use the same phone you used when completing the activation, as this may help you identify the correct account.
Need to change your email address?
If you'd like to use a different email address, first sign in to the account that has the active membership. You can then update your email address from the Profile section in the app.
Need Help?
If you are still having trouble accessing your membership, contact our support team and we will assist you.
Email: [email protected]